Samsung's third-generation Galaxy smartphone has narrowly scored the highest marks in customer satisfaction in the U.S., based on a new survey.
According to the American Customer Service Index (ACSI), the Samsung Galaxy S3 scored an 84 out of 100.
A second Samsung device finished ahead of Apple as the Galaxy Note 2 also tied the Galaxy S3 with a score of 84.
Follow the latest Tech news on Twitter: @LatinosPostTech
Third to fifth place saw Apple devices roll in. The iPhone 5 finished in third place with 82, but it is the same score as the iPhone 4S. The iPhone 4 placed fifth with a score of 81.
"Not only does Samsung edge ahead of all iPhones, Apple customers themselves don't see much difference between the iPhone 4, 4S or 5," said ACSI Director David VanAmburg. "The latest earnings report from Apple was better than expected, but the name of the game for Apple has always been innovation."
"Samsung, on the other hand, shows a strong upward ACSI trend from the Galaxy S II to the Galaxy S III. If the S4 performs as well - or even better - in the eyes of customers, Samsung could threaten Apple's dominance in overall customer satisfaction," added VanAmburg.
Motorola's Droid Razr Maxx HD was one point shy from tying the iPhone 4 but instead scored 80 and coming in sixth place.
Samsung makes its last appearance on the top 10 Smartphone Customer Satisfaction 2013 list as the Galaxy S2 captured seventh place with 78 out of 100.
The BlackBerry Curve and BlackBerry Bold rounded up the top 10 with 67 and 64, respectively.
In the competition between smartphones and feature phones, customers were satisfied with the former variant, giving it a score of 76.
"While feature phones are cheaper, and therefore viewed by many customers as better value, smartphones excel in quality, said ACSI Founder and Chairman Claes Fornell. "Smartphones receive strong marks for feature variety, design and ease of use, with battery life as their only real shortcoming."
- Contribute to this Story:
- Send us a tip
- Send us a photo or video
- Suggest a correction
